# The NPS API stops working

Calls to /api/v2/nps/* on Zendesk API stopped working on April 30, 2023.

On April 30, 2023, Zendesk removed the Net Promoter Score API. Any calls sent to /api/v2/nps/* fail after that day. The change affects all requests routed to those endpoints under *.zendesk.com.

## What to use instead

There is no replacement API, as Zendesk removed NPS surveys without offering an API in their place. Collect satisfaction with CSAT surveys instead.

Zendesk removed NPS surveys without an API in their place.

- API: Zendesk API (*.zendesk.com)
- Kind: Removal
- Announced: January 17, 2023
- Takes effect: April 30, 2023
- Calls after that day: fail
- Calls it hits: `/api/v2/nps/*`
- Source: [Announcement](https://developer.zendesk.com/api-reference/changelog/changelog/)
- Verified: November 6, 2026, against Zendesk API's own pages
- Page: https://www.okapi.bot/providers/zendesk-api/breaking-changes/the-nps-api-stops-working/

## Zendesk API's words

> Removed the Net Promoter Score℠ (NPS®) API.

Okapi finds the calls this change hits in your repo and opens the pull request with the fix: https://github.com/apps/okapi-agent