Zendesk API
API token authentication stops working on calls authenticated with an API token
Stops workingSubscribe to Zendesk APIShare
On April 30, 2027, API token authentication will stop working for calls authenticated with an API token. This change affects requests to /api/v2/* endpoints. After this date, all remaining API tokens will be permanently deactivated and affected calls will fail.
Calls it hits
/api/v2/*
What to use instead of these calls
Authenticate with OAuth access tokens instead of email/token basic authentication. Moving to OAuth takes more than changing credentials, as it requires an OAuth client registered in the Zendesk account and a token flow implemented in the integration.
Moving to OAuth needs an OAuth client registered in the Zendesk account and a token flow in the integration.
In Zendesk API's words
On April 30, 2027, all remaining API tokens will be permanently deactivated.
Facts
- API
- Zendesk API
*.zendesk.com - Kind
- Behaviour change
- Announced
- June 1, 2026
- Takes effect
- April 30, 2027
- Calls after that day
- Fail
- Who it affects
- calls authenticated with an API token
- Source
- Announcement
- Last updated
- Verified
- , against Zendesk API's own pages
Questions
When does this change take effect?
Calls to /api/v2/* on Zendesk API stop working on April 30, 2027.
What happens to calls after April 30, 2027?
They fail from that day.
How do I find the calls this hits in my code?
Okapi reads your repository, finds the calls this change hits and opens a pull request with the fix. It never commits to your branches: every change comes as a pull request you review.
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Is your code calling this?
Okapi finds the calls this change hits in your repo and opens the pull request with the fix before April 30, 2027.