Zendesk API
Basic authentication with an email and password stops working on calls authenticated with an email and password
Stopped workingSubscribe to Zendesk APIShare
On January 12, 2026, basic authentication using an email and password stops working for /api/v2/* endpoints. This change affects calls authenticated with an email and password. Starting on that date, requests sent with email and password credentials fail.
Calls it hits
/api/v2/*
What to use instead of these calls
Authenticate with an OAuth access token instead. Moving to OAuth requires registering an OAuth client in the Zendesk account.
Moving to OAuth needs an OAuth client registered in the Zendesk account.
In Zendesk API's words
Starting July 31, 2024, basic authentication using an email and password is deprecated for /api/v2/ endpoints for new accounts and for accounts that are not using this method. If you’re actively using this method today, you will be able to continue using it until January 12, 2026.
Facts
- API
- Zendesk API
*.zendesk.com - Kind
- Behaviour change
- Announced
- July 1, 2024
- Takes effect
- January 12, 2026
- Calls after that day
- Fail
- Who it affects
- calls authenticated with an email and password
- Source
- Announcement
- Last updated
- Verified
- , against Zendesk API's own pages
Questions
When does this change take effect?
Calls to /api/v2/* on Zendesk API stopped working on January 12, 2026.
What happens to calls after January 12, 2026?
They have failed since January 12, 2026.
How do I find the calls this hits in my code?
Okapi reads your repository, finds the calls this change hits and opens a pull request with the fix. It never commits to your branches: every change comes as a pull request you review.
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You fixed this one by hand.
Okapi opens the pull request with the fix before the next breaking change reaches your code.